Compliance
At REE Medical, we prioritize ethical practices in every aspect of our operations. With a deep sense of responsibility to the communities we serve, we have established a strong commitment to acting ethically in all that we do. Our goal is to foster a culture of teamwork and accountability where every member of our organization plays a crucial role in upholding ethical standards. We firmly believe that conducting business in an ethical manner is not only the right thing to do but it also contributes to the long-term sustainability of our company. By earning the trust and confidence of our employees, affiliates, providers, and clients, we collectively work towards a culture of collaboration, responsibility, and accountability, reinforcing our dedication to ethical practices.
We are dedicated to ensuring that our clients understand our role in the services we provide. We place great importance on educating both our employees and clients about our status as a neutral third-party company. Our primary focus is to deliver accurate and thorough Disability Benefits Questionnaires (DBQs), which provide our clients with the necessary medical evidence to support their claims. We understand that our actions as a business have a direct impact on our reputation and the trust placed in us by our employees and clients. Therefore, we approach every aspect of our operations with the utmost seriousness. Upholding ethical values is not only the right thing to do but also essential for building a sustainable business.
To ensure that ethical conduct permeates every level of our company, we have implemented a comprehensive compliance program. This program serves as a guide for our employees, from day-to-day operations to the boardroom and top-level executives. It is designed to foster a culture of ethical decision-making and sound judgment. Within our compliance program, we incentivize doing the right thing and prioritize empowering employees to speak up. We firmly believe that everyone within our organization plays a crucial role in maintaining our ethical standards. We encourage open communication, providing our employees with the necessary training and tools to perform their roles with integrity.
At REE Medical, we recognize and uphold the significance of adhering to legal regulations regarding the preparation, presentation, and prosecution of claims for benefits under the laws administered by the Department of Veteran Affairs. We are committed to strictly abiding by these regulations and ensuring that our practices align with the highest ethical standards. It is our steadfast commitment to refrain from soliciting, contracting for, charging, or receiving any fee or compensation, either directly or indirectly, in relation to the activities stated above.
As part of our dedication to transparency and compliance, we emphasize the importance of conducting our operations in strict accordance with the laws governing claims for benefits. We strive to provide our clients with reliable and trustworthy services while upholding the integrity of the claims process.
By complying with all legal and ethical obligations, we safeguard our company’s ethical standing and protect the trust placed in us by our stakeholders. We are committed to following up on any reported concerns and taking appropriate actions to address them promptly and effectively.
At REE Medical, our commitment to ethical conduct is not only a fundamental principle but it is also ingrained in our day-to-day operations. We strive to foster an environment where ethical behavior is not only expected but celebrated. By upholding the highest ethical standards, we ensure the long-term success of our business and the well-being of our employees, businesses, and communities we serve. REE Medical Sets the Standard for Compliance!
At REE Medical, our role is solely focused on facilitating the connection between veterans and independent licensed medical professionals. These professionals are experienced in issuing thorough Disability Benefits Questionnaires (DBQs). We strictly adhere to the regulations outlined in Chapter 59 of Title 38, United States Code, and sections 14.626-14.637 of Title 38, Code of Federal Regulations, which govern the assistance provided to claimants seeking VA benefits. At REE Medical, we do not engage in activities such as preparing, presenting, or prosecuting benefit claims. This is to ensure that we maintain our neutrality and focus on our core service of connecting veterans with qualified medical professionals. Our services do not involve filing initial claims for VA benefits, requesting further reviews of decisions, or appealing to the Board of Veterans’ Appeals. Our focus is solely on practices related to the VA’s adjudication process for benefits claims.
Our Approach:
- Connecting Veterans with Qualified Professionals: REE Medical serves as a neutral third-party medical coordination company, facilitating connections between veterans and private licensed medical professionals who can provide comprehensive DBQs. These professionals are well-versed in documenting veterans’ symptoms and conditions accurately.
- Transparent Pricing: We maintain transparent and reasonable flat fees for our services. Our fees cover the expediency in providing detailed and accurate medical evidence needed by the VA to make fair and accurate disability rating decisions.
- Quality and Neutrality: REE Medical ensures that veterans receive quality and neutral DBQs. We do not make promises to veterans regarding the outcome of their disability claims. Instead, we focus on connecting them with qualified medical professionals who can provide accurate documentation.
- Non-Contingent Fees: REE Medical’s transparent and reasonable flat fees, as well as the per-examination fees paid to physicians and clinics, are never contingent on a veteran’s success in securing an increased rating and are never deducted from a veteran’s back pay.
- Respect for Privacy: REE Medical respects veterans’ privacy by not accessing, assisting with, or monitoring their eBenefits accounts. We never request veterans’ eBenefits login credentials or bank account information.
REE Medical’s Code of Conduct serves as the bedrock of our unwavering dedication to ethical behavior. This comprehensive framework offers clear guidance on upholding our legal and ethical obligations and adhering to our guiding principles throughout our business operations. The Code applies to all individuals associated with REE Medical and its affiliated companies.
Central to the Code is our distinctive company culture, which forms the essence of how we conduct business. This culture fosters an environment where we prioritize treating one another with care and respect and building trust with our employees, regulators, and clients. By aligning our actions with the principles outlined in the Code, we reinforce our commitment to maintaining the highest standards of integrity in all facets of our organization.
At REE Medical, the Code of Conduct embodies our core values and serves as a constant reminder of our collective responsibility to act ethically. It provides a framework that guides our decision-making processes, ensuring that we consistently uphold our commitments to legal compliance, ethical conduct, and responsible business practices. By abiding by the principles set forth in the Code, we strive to maintain the trust placed in us by our stakeholders and uphold our reputation as a trusted and respected organization.
The essential principles covered include:
Ensuring Compliance: We are committed to adhering to the later and spirit of all relevant laws and regulations, maintaining a strong culture of legal and ethical compliance.
• Encouraging Open Communicaton: We foster a workplace where everyone feels empowered to ask questions and raise concerns, promoting a culture of transparency and accountability.
• Combating Corruption and Bribery: We are dedicated to preventing, detecting, and reporting any instances of corruption and bribery, upholding the highest standards of integrity in all our business dealings.
• Non-Retaliation: We unequivocally support non-retaliation for individuals who report concerns in good faith, fostering an environment where honesty and accountability are valued.
• Avoiding Conflicts of Interest: We are committed to identifying and avoiding both actual and perceived conflicts of interest, ensuring that our actions are solely in the best interests of our stakeholders.
• Promoting Fair Competition: We actively promote fair competition and refuse to engage in any arrangements that restrain trade, upholding the principles of fair and open market practices.
• Maintaining Privacy and Confidentiality: We place great importance on maintaining the confidentiality of sensitive information and respecting the privacy and trust of our clients and stakeholders.
• Ensuring Accurate Business Records: We maintain meticulous records of our business transactions, adhering to rigorous standards of accuracy and completeness.
• Celebrating Diversity and Addressing Discrimination: We celebrate diversity and are committed to creating an inclusive environment, promptly addressing any instances of discrimination or harassment.
• Health and Safety: We prioritize the health and safety of our employees, customers, and communities, implementing robust measures to maintain a safe working environment.
By adhering to these principles, REE Medical strives to uphold the highest ethical standards in all our endeavors, fostering a culture of trust, integrity, and responsibility.
Download the Code of Conduct Here (PDF)
We understand the importance of effectively managing our relationships with third-party entities. We prioritize maintaining the highest standards of compliance throughout these relationships to safeguard our ethical integrity and mitigate potential risks.
To ensure compliance, we have implemented a robust framework for managing third-party relationships. This framework includes the following key elements:
1. Due Diligence: Before engaging with any third-party, we conduct thorough due diligence to assess their compliance with legal and ethical standards. This process involves evaluating their reputation, track record, financial stability, and adherence to relevant regulations.
2. Contractual Agreements: We establish clear contractual agreements with third-party entities that outline our expectations regarding compliance with laws, regulations, and ethical standards. These agreements include provisions that require adherence to our Code of Conduct and other applicable policies.
3. Ongoing Monitoring: We actively monitor our third-party relationships to ensure ongoing compliance. This involves regular assessments, audits, and performance evaluations. Through these monitoring activities, we identify any potential red flags or areas for improvement and take appropriate actions to address them.
4. Training and Education: We provide comprehensive training and education to our third-party partners to familiarize them with our compliance expectations, policies, and procedures. This ensures a shared understanding of our ethical standards and reinforces our commitment to upholding compliance throughout the partnership.
5. Reporting Mechanisms: We establish effective reporting mechanisms to encourage the reporting of any compliance concerns related to third-party relationships. This includes providing accessible channels for reporting ethical violations or potential risks. We treat these reports seriously and take prompt and appropriate action to address any issues raised.
By actively managing our third-party relationships with a strong focus on compliance, we safeguard our organization’s ethical reputation and mitigate potential risks. Our diligent due diligence, contractual agreements, ongoing monitoring, training initiatives, and robust reporting mechanisms contribute to the overall integrity and effectiveness of our compliance efforts.
At REE Medical, we firmly believe that maintaining strong compliance standards within our third-party relationships is essential to promoting a culture of ethical conduct, transparency, and accountability throughout our organization.
Please click on each title below for additional information.
At REE Medical, we firmly believe that ethical conduct starts from the top and permeates throughout the organization. Our leaders play a vital role in setting the tone and demonstrating an unwavering commitment to the highest ethical standards. This commitment begins with the oversight and guidance provided by our board of directors, executives, and corporate and operational leadership.
Leaders at every level and within various departments are entrusted with the responsibility to embody our Code of Conduct and serve as exemplars of exemplary ethical behavior. We empower our leaders to lead by example, fostering an environment where ethical conduct is not only expected but celebrated.
By upholding our Code and demonstrating integrity in their actions, our leaders inspire and guide others to follow suit. They create a culture where ethical conduct is embedded in daily operations and decisions.
Our commitment to ethical conduct is further reinforced through the presence of a dedicated Compliance Officer who plays a pivotal role in upholding our standards. The Compliance Officer is responsible for overseeing and implementing our comprehensive compliance program.
Their responsibilities include ensuring that all employees and stakeholders are aware of and adhere to our ethical guidelines, legal obligations, and industry regulations. The Compliance Officer works closely with leadership, including the board of directors and executives, to foster a culture of compliance and integrity throughout the organization.
The Compliance Officer is an integral part of our leadership team, serving as a trusted advisor and champion of ethical behavior. Through their expertise and guidance, they contribute to the continuous improvement of our ethical practices and help maintain our reputation as a trusted and responsible healthcare organization.
In summary, at REE Medical, we understand the importance of strong leadership in promoting ethical conduct throughout our organization. Our leaders, including the board of directors, executives, and the dedicated Compliance Officer, set the tone at the top, demonstrating our unwavering commitment to acting with the highest ethical standards.
At REE Medical, we believe in empowering our employees to act with unwavering integrity in every aspect of their roles. They play a pivotal role in upholding our ethical standards and are encouraged to speak up when they encounter situations that do not align with our values.
We have cultivated a culture of compliance that reinforces and supports the ethical actions of our employees. This culture emphasizes the importance of raising questions, seeking clarifications, and reporting concerns through our various communication avenues, including our Compliance Hotline.
We value the courage and accountability demonstrated by our employee-owners in speaking out against unethical behavior and taking proactive steps to maintain our ethical standing. The Compliance Officer acts as a resource for employees, providing guidance and support on ethical decision-making and addressing any compliance-related concerns. They actively monitor and assess potential risks and develop strategies to mitigate them effectively.
By fostering an environment where open dialogue and ethical conduct are embraced, we enable our employees to contribute to the collective success of REE Medical. We acknowledge the essential role they play as ethical leaders within their respective roles, which not only ensures our compliance with legal and ethical obligations but also strengthens our reputation as a trusted organization.
At REE Medical, we have established comprehensive written policies and procedures that serve as a guide for our employees, affiliates, and third parties. These documents outline our guiding principles and explicitly state our expectation that everyone representing REE Medical in business transactions complies with all legal and ethical obligations.
Our Code of Conduct encapsulates the fundamental ethical expectations we hold. It emphasizes the importance of adhering to both the later and the spirit of all applicable laws and regulations. The Code of Conduct is applicable to all REE Medical employees, members of the Board of Directors, and anyone acting on behalf of REE Medical, including agents, and consultants.
These written policies and the Code of Conduct provide a framework that ensures clarity and consistency in our ethical standards. They demonstrate our commitment to maintaining the highest levels of integrity throughout our organization and in all interactions. By upholding these principles, we strive to earn and retain the trust of our stakeholders while upholding our reputation as a trusted and responsible healthcare organization.
At REE Medical, we place great emphasis on training programs that ensure all our employee-owners and affiliates understand the ethical and legal obligations associated with their roles. Our training initiatives cover a wide range of topics, equipping employees with the knowledge needed to uphold our commitment as a neutral third party.
Regular training sessions are conducted to educate our employees on various subjects, including Anti-Bribery and Anti-Corruption measures, conflicts of interest management, guidelines on gifts and entertainment, interactions with public officials and employees, charitable and political contributions, and our Code of Conduct.
By providing ongoing education, we empower our employees to navigate their responsibilities as neutral third parties confidently. They understand the importance of maintaining an unbiased stance and delivering DBQs with accuracy and thoroughness. This training reinforces our dedication to upholding the highest standards of integrity, professionalism, and neutrality in all our interactions.
At REE Medical, we are committed to creating a culture of continuous learning and ethical awareness. Through our comprehensive training programs, we ensure that our employee-owners are equipped with the knowledge and understanding necessary to fulfill their roles effectively. This enables us to maintain our reputation as a trusted and impartial service provider.
At REE Medical, we have implemented robust internal controls to ensure the highest standards of ethical conduct throughout our organization. These controls serve as safeguards to detect, deter, and prevent any unethical behavior.
Our comprehensive compliance program stands at the core of our internal controls. It guides our employees, affiliates, and stakeholders on our guiding principles and provides clear expectations for conducting business in compliance with legal and ethical obligations. To encourage a culture of reporting and accountability, we provide an independent helpline and email where employees, stakeholders, and individuals can confidentially report ethical concerns without fear of retaliation.
Through these internal controls, we demonstrate our unwavering commitment to upholding ethical conduct at all levels of REE Medical. By actively monitoring and addressing potential ethical issues, we ensure a safe and trusted environment for all and foster a culture of integrity and responsible business practices.
We recognize that an effective compliance program requires constant evaluation and improvement. To continually enhance our program, we prioritize the regular monitoring and auditing of risk areas. Auditing and monitoring serve as crucial detection mechanisms within our compliance program, enabling us to identify escalated or emerging risks. Additionally, they verify that appropriate risk mitigation mechanisms are in place as per management’s directives.
To ensure a comprehensive approach, we have established a robust reporting system that empowers our staff to report instances of noncompliance. We understand the importance of providing a safe mechanism for employees to raise concerns without fear of retaliation or retribution. This reporting system serves as an essential safety net, encouraging transparency and accountability within our organization.
REE Medical demonstrates a commitment to continually improving our compliance program. While achieving 100% compliance may be an ideal goal, we recognize the reality that organizational compliance relies on the compliance and accountability of everyone. Therefore, our focus is on establishing a process that promotes ongoing improvement and evolution of our compliance program and its activities.
Regular monitoring is a vital ongoing practice at REE Medical. Our management diligently monitors organizational risks and ensures appropriate mitigation strategies are in place. By conducting regular monitoring activities, we can identify and address escalating risks promptly, allowing for timely intervention and reprioritization as necessary. Furthermore, ongoing evaluation is a critical element emphasized in government compliance program guidance, with regulatory agencies such as the Department of Justice (DOJ) identifying it as a key factor in assessing compliance program effectiveness.
At REE Medical, we understand the importance of maintaining a proactive approach to monitoring, auditing, and evaluating our compliance program. Through these practices, we strive to continuously enhance our compliance efforts, demonstrating our commitment to promoting a culture of compliance, accountability, and improvement.
